Who should I refer enquiries to?
List of useful emails to refer to.
Answer
Useful emails for referring enquiries
If unsure, ask a Supervisor
Standard Reply for Remote Enquiries
See FAQ Referral email standard reply.
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Enquiry/Issue |
Who to refer to |
Contact details |
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Library Services |
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Academic Skills |
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Archives and Special Collections |
Archives |
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Copyright |
Daniel Wong - Resources and Collections Team |
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Donations |
Resources and Collections Team |
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E-book requests from academics |
Resources and Collections Team |
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E-book requests from students |
More book at you request form |
https://www.library.qmul.ac.uk/forms/more-books-at-your-request/ |
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E-resources access/troubleshooting |
Resources and Collections Team |
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Elements |
Open Research Team |
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Environment |
FS Environment Team |
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Ethos Internal requests/invoices for items from Ethos that require payment |
Circulation Team (FS) |
Move to Circulation Team folder in shared inbox |
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Ethos request for QM theses to be digitised via Ethos |
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Film requests |
Aqil Zahid - FS Environment Manager |
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Marketing and Comms |
OEG Group - Sarah Molloy (Chair) Colin OHalloran |
c.ohalloran@qmul.ac.uk |
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Open Access (incl. publishing) |
Open Research Team |
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Open Athens (only for students on NHS-funded courses) |
Paula Funnel (Faculty Liaison Librarian, SMD) |
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Repository/QMRO (incl electronic Theses) |
Open Research Team |
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Subscriptions |
Gianluca Didino - Resources and Collections Team |
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Subject Help (incl systematic review, referencing, citation management): |
Teaching and Learning Support Team |
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①Medicine and Dentistry |
T&L - SMD Team |
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Paula Funnel (Faculty Liaison Librarian) |
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②Humanities and Social Sciences |
T&L - HSS Team |
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Rich Evans (Faculty Liaison Librarian) |
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③Science and Engineering |
T&L - S&E Team |
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James Soderman (Faculty Liaison Librarian) |
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Talis Reading List |
Resources and Collections Team |
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Chantal Tucker (ORL Coordinator) |
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Theses (print collection) |
Open Research |
openresearch@qmul.ac.uk |
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Other Departments |
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Alumni Support |
Development and Alumni Engagement Directorate |
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Careers Advice |
Careers and Enterprise |
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Directorate Support, incl Health and Safety |
SAS Directorate Support Team (Chris, Jane, Hassan) |
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Disabilities/Learning difficulties |
Disability and Dyslexia Service (DDS) |
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Emotional Support and Welfare Advice |
Advice and Counselling Service |
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ITS Assistance |
IT Services |
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Maintenance/Cleaning/Porters |
Estates and Facilities |
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Student Documentation, ID Cards, Bursaries, Exams, Admissions |
Student Enquiry Centre (SEC) |
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ULIP enquiries from QM students based at University of London in Paris intended for the ULIP Library |
ULIP Library |
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Malta campus library queries |
Malta Library (Run by Debra Grech) |
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