How do I process a store request?
Answer
Overview
Library users can place store requests via the Library Store/Gallery request form. This can be found on the 'Self-Service' menu on the Library website.There is also now a specific Thesis Request Form (for print and online thesis) on the 'Thesis Collection' page of the Library website (under Open Research menu).
The requests are dealt with by different teams (see below):
Procedure
-
Check that what they requested is actually in a store or the gallery as it may have been requested incorrectly as e.g. a hold request or new book request
-
Online thesis requests (incl. EthOS digitisation) go to openresearch@qmul.ac.uk (PhD thesis only)
-
Print thesis requests go to openresearch@qmul.ac.uk
-
QM requests/invoices for items from other institutions to be digitised via EthOS go to openresearch@qmul.ac.uk
-
Rare books and other special collections go to archives@qmul.ac.uk
-
VHS and journal back-runs go to Circ Team
Print thesis
All thesis since 2013 are online via QMRO (Queen Mary Research Online) and are not accessible in print copy.
Requests for all print theses are forwarded to Open Research Team. It does not matter which library site they are stored at. Open Research Team then check to make sure that we have a copy of the thesis and if there are any embargoes in place that would affect access.
If the thesis is available to be viewed, Open Research Team respond to the user asking them to contact the Archives team to make an appointment to view the thesis in the Archives Reading Room. If the thesis is not available to be viewed, they will respond to the user explaining why.
They usually aim to respond to all emails within 3 working days, but this can on occasion take slightly longer for thesis requests because of the initial checks required.